Just before 1 p.m. Monday afternoon, Zoom says the technical problem keeping users from being able to start and join meetings has been completely resolved. The company says it is monitoring to make sure users are able to sign up for paid accounts, upgrade and manage their service on the website.
“We have resolved an issue that caused some users to be unable to start and join Zoom Meetings and Webinars or manage aspects of their account on the Zoom website. We sincerely apologize for any inconvenience,” said a Zoom spokesperson.
As video conference calls have taken the center stage for work, education, and many other aspects of life, Zoom experienced major outages Monday morning.
According to DownDetector, nearly 17,000 people reported outages on Zoom as of 10 a.m. on Monday.
At the University of Pittsburgh, users were unable to access the service.
The company posted on the status page that the partial outage was affecting Zoom Meetings and Zoom Webinars, according to the company’s status page.”We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.”
Just before 11 a.m. EDT, Zoom said it was deploying a fix to resolve the issue.
Students at Philadelphia-area universities Temple and Widener reported issues trying to log into online classes. Temple was set to begin the fall semester today with a large number of courses being offered online because of the coronavirus pandemic.
A spokesperson for Temple University said afternoon classes are expected to take place.
Zoom’s platform is used by small businesses, large corporations, school districts and state courts among many others. Media outlets across the country reported issues at many institutions during the morning hours.
Zoom Video Communications became a familiar tool to millions of new users after the spread of COVID-19 made face-to-face meetings risky. It now has about 300 million users.
The website Down Detector, which tracks online service outages, says the outage appeared to be centered in the northeast United States, but there were reports of issues in Chicago, Texas, California and other metropolitan areas and Europe.